Meet Lemberg Law: Top TCPA Professional Plaintiff

Lemberg Law is just one example of the professional litigants flooding contact centers and their clients with TCPA and related lawsuits. They have automated the process of documenting complaints from consumers with a Legal Call Blocker application that allows consumer to file complaints directly from their wireless devices. Here are some startling facts: Collected over $30… Continue reading Meet Lemberg Law: Top TCPA Professional Plaintiff

FTC announces two new robocall contests to be held this summer

Building on their success from previous years, the FTC will once again hold several contests to encourage the public to help them combat unwanted robocalls. The two contests are called Humanity Strikes Back, and DetectaRobo. The first contest asks contestants to create a technical solution for consumers that will identify unwanted robocalls and forward them to a so called… Continue reading FTC announces two new robocall contests to be held this summer

New FTC settlement reaffirms the fact that merely incorporating political surveys is not enough

The FTC announced today that it, along with 10 state attorneys general, have settled most of the charges in a lawsuit they previously brought against Caribbean Cruise Line, Inc. and several affiliates for illegally selling cruise vacations using a political survey robocalls component. Apparently, the defendants thought they could get away with combining  their sales pitches with a political survey (which… Continue reading New FTC settlement reaffirms the fact that merely incorporating political surveys is not enough

FCC Goes After the Little Guys Too!

We are used to seeing the FCC and the FTC go after the big fish–larger companies who have generated numerous complaints and usually thousands of  alleged violations. However, on occasion, we do see the FCC or FTC take enforcement action against much smaller companies or when far fewer violations are involved.  The FCC’s January  Forfeiture… Continue reading FCC Goes After the Little Guys Too!

February State Holiday Calling Alerts

Don’t overlook state regulations during this month including Presidents’ Day on February 16th. There are also restrictions for Marti Gras (strange but true).  Alabama, Louisiana, Mississippi, Rhode Island, and Utah all prohibit outbound calls on Presidents’ Day, February 16th.  Louisiana and Alabama (only in Baldwin and Mobile Counties) have a special restriction for Tuesday, February… Continue reading February State Holiday Calling Alerts

Twitter Loses Motion to Dismiss in Nunes v. Twitter TCPA case

Twitter recently had their motion to dismiss denied in a case that presents several alarming legal trends for the call center industry.  Two primary issues stand out in this case. First, the number that received a text message from Twitter was a “recycled” number. The previous user had apparently consented to receive texts from Twitter,… Continue reading Twitter Loses Motion to Dismiss in Nunes v. Twitter TCPA case

Happy New year from the TCPA!

2014 saw an increase in TCPA litigation, especially class action litigation, as well as significant FTC and FCC enforcement.  In 2014, we grappled with what the new “written consent” standard meant, and dozens of TCPA-related petitions were filed with the FCC.  New risks related to VoIP and wireless lines emerged.  What does 2015 have in… Continue reading Happy New year from the TCPA!