UPDATE 5/24/2021 The FCC voted to adopt this rule at its meeting on May 21, 2021. Late last month, the Federal Communications Commission (FCC) released a Third Further Notice of Proposed Rulemaking (FNPRM) about the adoption of STIR/SHAKEN call authentication protocols. In the FNPRM, the FCC discusses the possibility of moving up the deadline for… Continue reading FCC Proposes Moving Up Deadline for Small Providers to Adopt STIR/SHAKEN
Author: stefen
Consent Buyers: Masterclass Series 3 Rewind
Last week, we held our third episode in our Consent Masterclass Series. This time we covered the topic of consent with regards to purchasing leads with put expert panel including Puja Amin of LoanDepot, Eric J. Troutman of Squire Patton Boggs, and Daniel Delnero of Squire Patton Boggs. Led by Puja Amin’s insider experience, the… Continue reading Consent Buyers: Masterclass Series 3 Rewind
TCPA Litigation After Facebook v. Duguid
April began with the Supreme Court’s bombshell ruling in Facebook v. Duguid. At the close of the month, let’s examine the fallout of that decision. A brief recap of the Facebook decision: SCOTUS sided with Facebook, setting a nationwide precedent for the narrow interpretation of the Telephone Consumer Protection Act’s (TCPA) definition of an automatic… Continue reading TCPA Litigation After Facebook v. Duguid
FCC Launches Robocall Mitigation Database
On Tuesday, the Federal Communications Commission (FCC) announced its latest effort to combat illegal robocalls: the creation of the Robocall Mitigation Database. Voice service providers will be required to use the database to inform the FCC of their efforts at mitigating unlawful robocalls. Voice providers are expected to file certifications in the database that attest… Continue reading FCC Launches Robocall Mitigation Database
Text Marketing: Masterclass Series Part 2 Rewind
On April 7, Contact Center Compliance hosted the second session in our ongoing Masterclass series. This session focused on consent and text message marketing, with a notable influence from the recent, significant Supreme Court ruling in Facebook v. Duguid. The expert panel of Eric J. Troutman from TCPAWorld, Puja Amin from LoanDepot, and AC Evans… Continue reading Text Marketing: Masterclass Series Part 2 Rewind
FCC Chair Rosenworcel Announces Additional Robocall Actions
Following up on last month’s actions, the Federal Communications Commission (FCC) has announced a set of three robocall actions under the tenure of Acting Chair Jessica Rosenworcel. These actions are largely focused on telecom carriers. The the FCC’s Consumer and Governmental Affairs Bureau issued a Public Notice to phone companies and call-blocking technology developers asking… Continue reading FCC Chair Rosenworcel Announces Additional Robocall Actions
District Court Cites SCOTUS’s Facebook Ruling in Cannabis Dispensary TCPA Lawsuit
It took less than a week for a District Court to cite the Supreme Court’s ruling in Facebook v. Duguid. In Montanez v. Future Vision Brain Bank, a Colorado court mentions the landmark SCOTUS ruling in Telephone Consumer Protection Act (TCPA) case against a cannabis dispensary. However, the court did not cite Facebook in order… Continue reading District Court Cites SCOTUS’s Facebook Ruling in Cannabis Dispensary TCPA Lawsuit
TCPA for Text Messaging
In the world of marketing, different dialing methods carry different amounts of risk relating to potential Telephone Consumer Protection Act (TCPA) violations. Text messaging platforms are among the most widely used dialing methods and, thanks to constantly evolving court, the nature and extent of its risk is frequently changing.
SCOTUS Ruling in Facebook v. Duguid Adopts Narrow ATDS Definition
The Supreme Court handed down their highly anticipated ruling in Facebook v. Duguid. Upending Telephone Consumer Protection Act (TCPA) enforcement as we know it, the court finally set a nationwide precedent for how to interpret the law’s definition of automatic telephone dialing system (ATDS). As many observers anticipated after the court heard oral arguments in… Continue reading SCOTUS Ruling in Facebook v. Duguid Adopts Narrow ATDS Definition
Wireless Carrier ‘Trust Score’ Could Be New Barrier to Political Text Message Campaigns
The regulatory issues faced by political text message campaigns is a frequent topic that we cover on this blog. Usually the newsworthy issues relate to litigation or Federal Communications Commission (FCC) rulemaking and enforcement. But there is another angle to consider: telecom carriers changing their policies in ways that may dramatically reduce the deliverability of… Continue reading Wireless Carrier ‘Trust Score’ Could Be New Barrier to Political Text Message Campaigns