The passage of Virginia’s new data privacy law—the Virginia Consumer Data Protection Act (VCDPA)—earlier this month has brought renewed attention to and likely spurred additional urgency with regards to the spate of similar data privacy laws making their way through multiple state legislatures. While not every one of these proposed laws will eventually be enacted,… Continue reading New Data Privacy Legislation Looms in Several States and Possibly at Federal Level
Author: stefen
Contact Center Compliance Consent Masterclass: Volume 1 Rewind
On March 10, Contact Center Compliance hosted the Consent Masterclass Series Part 1with Eric J. Troutman and Daniel Delnero from Squire Patton Boggs, Puja Amin from LoanDepot, and Jeremy Gladstone from Capital One. The panelists discussed the differences between consent for marketing calls (“prior express written consent”) and informational calls (“prior express consent”). This included… Continue reading Contact Center Compliance Consent Masterclass: Volume 1 Rewind
California Continues CCPA Implementation Process
California Attorney General Xavier Becerra announced two new steps in the process of implementing the California Consumer Protection Act (CCPA): a set of amendments to the CCPA’s regulations and appointments to the five-member board of the newly created California Privacy Protection Agency (CPPA). These actions are effective as of March 15, 2021. The amendment’s to… Continue reading California Continues CCPA Implementation Process
Acting FCC Chair Rosenworcel Announces Anti-Robocall Agenda
Acting Chair of the Federal Communications Commission Jessica Rosenworcel has announced her first major agenda items relating to the Commission’s ongoing project to regulate robocalls. The actions, as explained in a FCC press release, involve finishing actions from last year and announcing new efforts by the Commission. The actions themselves include the following: Official FCC… Continue reading Acting FCC Chair Rosenworcel Announces Anti-Robocall Agenda
Cannabis Company Faces $5 Million TCPA Complaint
Cannabis companies remain a significant target for Telephone Consumer Protection Act (TCPA) complaints. The latest—Montanez v. Green Peak Industries LLC—is a class action in the Western District of Michigan Court seeking a whopping $5,000,000 in damages. The defendant is a Michigan-based chain of cannabis dispensaries. Michigan legalized the use of cannabis for recreational purposes in… Continue reading Cannabis Company Faces $5 Million TCPA Complaint
Virginia Enacts New Data Privacy Law
Virginia Governor Ralph Northam signed a bill into law on Tuesday that gives his state’s residents significant data privacy protections. Known as the Consumer Data Protection Act (CDPA), the law makes Virginia the second such state to institute these sorts of regulations, following California’s passage of the California Consumer Privacy Act (CCPA) in 2018. The… Continue reading Virginia Enacts New Data Privacy Law
San Francisco Giants and MLB Advanced Media Sued for Alleged TCPA Violations
Babe Ruth is quoted as having said, “Never let the fear of striking out keep you from playing the game.” This may be good advice for a baseball player but it is bad advice for telemarketers who have to worry about the potentially enormous penalties associated with the Telephone Consumer Protection Act (TCPA). A promotional campaign… Continue reading San Francisco Giants and MLB Advanced Media Sued for Alleged TCPA Violations
National Republican Senatorial Committee Faces TCPA Lawsuit
A wide variety of different kinds of political campaigns have been the recipients of Telephone Consumer Protection Act (TCPA) lawsuits. These sorts of lawsuits have involved campaigns at the federal level down to the local level and have targeted members of both parties. The latest TCPA lawsuit against a political campaign involves the National Republican… Continue reading National Republican Senatorial Committee Faces TCPA Lawsuit
T-Mobile May Block All Debt Collection Text Messages to Its Users
In November of last year, telecommunications carrier T-Mobile quietly made a change to its Code of Conduct that could potentially have enormous consequences: it listed debt collection among what it considers to be “disallowed content.” As a result, it is possible that T-Mobile will block all debt collection text messages—even those that are legal and… Continue reading T-Mobile May Block All Debt Collection Text Messages to Its Users
The 11 States With State-Level DNC Lists
When the Federal Trade Commission (FTC) implemented the National Do Not Call (DNC) Registry in 2003, 32 states already managed their own DNC lists. In the ensuing years, most of those states chose to forgo the continued maintenance of state-specific lists and adopted the federal list. However, there remain 12 holdouts who continue to offer… Continue reading The 11 States With State-Level DNC Lists