For the second consecutive year, Washington’s state legislature has passed new legislation making the state’s telemarketing regulations more stringent. The bill, HB 1051, changes several aspects of the state’s regulations. The law creates a private right of action allowing consumers to sue under the Consumer Protection Act for injuries stemming from a commercial solicitation by… Continue reading Washington State Legislature Passes New Telemarketing Law
Author: stefen
March Grab Bag
We have gathered some notable stories from the past month. Local Government’s Messages Exempt Under Emergency Purposes Exemption The Telephone Consumer Protection Act (TCPA) contains an exemption for calls made for emergency purposes. During the more than two years that various emergency declarations were in effect due to the Covid-19 pandemic, that emergency purposes exemption… Continue reading March Grab Bag
Webinar Recap: The FCC’s NPRM – What’s Next?
We recently broadcast a webinar titled The FCC’s NPRM – What’s Next? Our host, Contact Center Compliance’s Chief Product Officer Isaac Shloss, and our guest, MacMurray & Shuster Partner Michele Shuster, discussed the Federal Communications Commission’s (FCC) ongoing process of implementing its Notice of Proposed Rulemaking (NPRM) on lead generation and text messaging. This follows our… Continue reading Webinar Recap: The FCC’s NPRM – What’s Next?
Compliance Refresher: Why Text Messaging Is Still Risky Post-Facebook
The Supreme Court’s decision in Facebook v. Duguid changed many aspects of Telephone Consumer Protection Act (TCPA) compliance. Since the calls at issue in that case were triggered text messages, the effects of those changes are particularly significant for text message marketing. However, while the decision may have lessened some of the risks for text… Continue reading Compliance Refresher: Why Text Messaging Is Still Risky Post-Facebook
Gigi Sohn Withdraws Nomination as FCC Commissioner
The long, unusual saga of President Joe Biden’s attempts to fully staff the Federal Communications Commission (FCC) has taken another unexpected twist with Gigi Sohn’s announcement that she has withdrawn her nomination to fill the long vacant fifth commissioner seat. Sohn announced that she was withdrawing after Democratic Senator Joe Manchin stated that he would… Continue reading Gigi Sohn Withdraws Nomination as FCC Commissioner
Webinar Recap: Exploring FCC’s Proposed Regulations on Text Messages and Lead Generation
We recently hosted a webinar entitled Exploring FCCs Proposed Regulations on Text Messages and Lead Generation, moderated by Contact Center Compliance’s Chief Product Officer, Isaac Shloss. Our guest—Eric J. Troutman, Czar of TCPAWorld—thoroughly explained the Federal Communications Commission’s (FCC) new proposed rules on text message blocking and lead generation. If implemented, these rules could fundamentally reshape… Continue reading Webinar Recap: Exploring FCC’s Proposed Regulations on Text Messages and Lead Generation
FCC Chair Proposes Significant New Text-Blocking, Lead Generation Rules
On Wednesday, February 22, Federal Communications Commission (FCC) Chairwoman Jessica Rosenworcel proposed new rules about text messages and lead generation that could have significant consequences for the telemarketing industry. According to a press release, these rules “would require mobile service providers to block certain robotext messages that are highly likely to be illegal.” The proposed… Continue reading FCC Chair Proposes Significant New Text-Blocking, Lead Generation Rules
Court Allows TCPA Claims by Serial Plaintiff to Go to Trial
Earlier this month, a magistrate judge allowed a Telephone Consumer Protection Act (TCPA) complaint filed by a notorious serial plaintiff to move forward to trial despite evidence potentially indicating that his claims were manufactured. This decision demonstrates the risks that these sorts of serial plaintiffs pose. Even if the defendant ends up winning the case… Continue reading Court Allows TCPA Claims by Serial Plaintiff to Go to Trial
January Compliance and Deliverability News Grab Bag
Once again, there are a number of notable stories from the past month relating to Telephone Consumer Protection Act (TCPA) compliance, Florida Telephone Solicitation Act (FTSA) compliance, and call deliverability that are worth gathering in one blog post. Citrix Settles TCPA Class Action for $2.75 Million One of the most notable trends in the nearly… Continue reading January Compliance and Deliverability News Grab Bag
Real Estate Company Reaches $40 Million TCPA Settlement
Real estate franchisor Keller Williams agreed to settle a Telephone Consumer Protection Act (TCPA) class action for $40 million. The settlement is in response to complaints covering a wide variety of alleged violations—National Do Not Call (DNC) Registry violations, internal DNC list violations, prerecorded voice violations, and automatic telephone dialing system (ATDS) violations. Unlike the… Continue reading Real Estate Company Reaches $40 Million TCPA Settlement