Last week we held a webinar, Facebook: 1 Year Later, in which our guests, Eric J. Troutman from TCPAWorld and Squire Patton Boggs and Aaron S. Weiss from Carlton Fields, discussed the implications of the Supreme Court’s decision in Facebook v. Duguid on its first anniversary. Led by Contact Center Compliance’s Director of Compliance Services, Arvell Craig, our panel went through the background of the case and thoroughly dissected how the ruling has been interpreted in lower court decisions over the past year.
Author: stefen
FCC Chair Asks Congress for New Robocall Legislation
The four current members of the Federal Communications Commission (FCC) took questions from the House Subcommittee on Communications and Technology on March 31. As part of those discussions, FCC Chair Jessica Rosenworcel suggested that the FCC would benefit from legislation to give the commission additional robocall enforcement powers. Rosenworcel explained that the FCC believes that… Continue reading FCC Chair Asks Congress for New Robocall Legislation
March Telemarketing Compliance Roundup
A lot happens in the world of Telephone Consumer Protection Act (TCPA) regulations and it can be easy to miss some important stories. This is a roundup of such stories, making sure that they don’t fall between the cracks of our larger TCPA news coverage. Court Rules that Eye Doctor Can’t Claim 2012 TCPA Healthcare… Continue reading March Telemarketing Compliance Roundup
Court Rules That COVID Vaccine Message Meets TCPA Exemption Requirements
Two years ago, at the beginning of the COVID-19 pandemic, the Federal Communications Commission (FCC) issued a Declaratory Ruling on how calls and texts related to the pandemic could fit within the Telephone Consumer Protection Act’s (TCPA) emergency purposes exemption. The Last month, the Northern District of Texas Court ruled that a text message informing… Continue reading Court Rules That COVID Vaccine Message Meets TCPA Exemption Requirements
New York Attorney General Fines Energy Company for DNC List Violations & Deceptive Practices
New York Attorney General Letitia James announced that she has levied $2.15 million in fines against an energy services company for dishonest practices and violations of both the federal and state do not call (DNC) list laws. The AG’s office conducted an investigation into Family Energy for its deceptive practices and secured millions in restitution.… Continue reading New York Attorney General Fines Energy Company for DNC List Violations & Deceptive Practices
Webinar Recap: What You Need to Know About America’s Most Dangerous Statute Moving into 2022
Yesterday, Contact Center Compliance conducted our first Telephone Consumer Protection Act (TCPA) webinar of the year, hosted by CCC’s Director of Compliance Services, Arvell Craig. As usual, our guest was Eric Troutman, the Czar of TCPAWorld. For our regular webinar attendees, his presentation served as an informative update to the wide range of important TCPA-related… Continue reading Webinar Recap: What You Need to Know About America’s Most Dangerous Statute Moving into 2022
Serial Plaintiff Scores Multiple TCPA Penalties Per Call
Andrew Perrong is an infamous Telephone Consumer Protection Act (TCPA) plaintiff and his latest court victory illustrates one of the less understood dangers of the TCPA: the fact that each call may violate multiple TCPA provisions and thus be assessed multiple penalties on each call. In Perrong’s case, he alleged that 26 prerecorded calls that… Continue reading Serial Plaintiff Scores Multiple TCPA Penalties Per Call
Plaintiffs’ Lawyers on Receiving End of TCPA Class Action
In an example of the proverb “Turnabout is fair play”, a plaintiff’s law firm has been sued for alleged violations of the Telephone Consumer Protection Act (TCPA). The defendant, The Litigation Practice Group PC, is alleged to have placed multiple telemarketing calls to the plaintiff despite his phone number being listed on the National Do… Continue reading Plaintiffs’ Lawyers on Receiving End of TCPA Class Action
Pepsi Sued for Alleged Robocall Violations
On February 18, PepsiCo and one of its distributors were on the receiving end of a Telephone Consumer Protection Act (TCPA) class action complaint stemming from alleged robocall violations. The plaintiff in Epps v. PepsiCo Inc. and Quail Mountain Coffee & Vending alleges that he received “numerous telemarketing calls” to his cell phone with prerecorded voice messages from Pepsi asking if he would like to restock his supply of Pepsi products.
District Court Rejects Argument That Text Messages Are Prerecorded Voice
A district court in California rejected a plaintiff’s argument in a Telephone Consumer Protection Act (TCPA) lawsuit that tried to establish a new avenue for text message claims. The court granted the defendant’s motion to dismiss, noting that the plaintiff’s claims that text messages constitute “prerecorded voice” messages flatly contradicts both the common sense and dictionary definitions of “voice.”