Category: Uncategorized

FCC Chair Proposes Significant New Text-Blocking, Lead Generation Rules

On Wednesday, February 22, Federal Communications Commission (FCC) Chairwoman Jessica Rosenworcel proposed new rules about text messages and lead generation that could have significant consequences for the telemarketing industry. According to a press release, these rules “would require mobile service providers to block certain robotext messages that are highly likely to be illegal.” The proposed… Continue reading FCC Chair Proposes Significant New Text-Blocking, Lead Generation Rules

Court Allows TCPA Claims by Serial Plaintiff to Go to Trial

Earlier this month, a magistrate judge allowed a Telephone Consumer Protection Act (TCPA) complaint filed by a notorious serial plaintiff to move forward to trial despite evidence potentially indicating that his claims were manufactured. This decision demonstrates the risks that these sorts of serial plaintiffs pose. Even if the defendant ends up winning the case… Continue reading Court Allows TCPA Claims by Serial Plaintiff to Go to Trial

January Compliance and Deliverability News Grab Bag

Once again, there are  a number of notable stories from the past month relating to Telephone Consumer Protection Act (TCPA) compliance, Florida Telephone Solicitation Act (FTSA) compliance, and call deliverability that are worth gathering in one blog post. Citrix Settles TCPA Class Action for $2.75 Million One of the most notable trends in the nearly… Continue reading January Compliance and Deliverability News Grab Bag

2023 February Restricted Do Not Call Dates

State Restricted Do Not Call Dates

February 20, 2023 – Washington’s Birthday

  • Alabama*, Louisiana**, Mississippi, Pennsylvania***, Rhode Island, Utah****

February 21, 2023 – Mardi Gras

  • Louisiana

Canadian Restricted Do Not Call Dates

February 20, 2023 – Family Day 

  • New Brunswick, Alberta, Manitoba, Ontario, Saskatchewan & British Columbia

* George Washington’s and Thomas Jefferson’s Birthday

** Statutory, not enforced

***Presidents’ Day

****Washington and Lincoln Day

Real Estate Company Reaches $40 Million TCPA Settlement

Real estate franchisor Keller Williams agreed to settle a Telephone Consumer Protection Act (TCPA) class action for $40 million. The settlement is in response to complaints covering a wide variety of alleged violations—National Do Not Call (DNC) Registry violations, internal DNC list violations, prerecorded voice violations, and automatic telephone dialing system (ATDS) violations. Unlike the… Continue reading Real Estate Company Reaches $40 Million TCPA Settlement

Court Affirms Criminal Penalties in Rhode Island for Not Registering as a Debt Collector

A Telephone Consumer Protection Act (TCPA) ruling this week in a federal court in Rhode Island affirmed that state law does allow for criminal penalties for debt collectors who fail to register as such under the state’s laws. The court found that the plaintiff could sue the defendant in Laccinole v. Gulf Coast Collection Bureau… Continue reading Court Affirms Criminal Penalties in Rhode Island for Not Registering as a Debt Collector

TCPA Outlook for 2023 Webinar Recap

Earlier today we hosted a webinar, TCPA Outlook for 2023 with Czar of TCPAWorld, Eric J. Troutman. It was a wide ranging, informative, somewhat off the cuff discussion between Eric and Contact Center Compliance Director of Compliance Services, Arvell Craig. They covered the current state of the marketing and calling industry and what likely lies in… Continue reading TCPA Outlook for 2023 Webinar Recap

FCC Reconsiders Consent Standards Related to TRACED Act Exemption Review

On December 27, nearly 3 years to the day since the passage of the TRACED Act, the Federal Communications Commission (FCC) continued to tweak the law’s implementation with an Order on Reconsideration and Declaratory Ruling that addressed industry criticism of previous TRACED Act mandated rulings. Namely, it restored the previous standard of consent for calls… Continue reading FCC Reconsiders Consent Standards Related to TRACED Act Exemption Review

2023 January Restricted Do Not Call Dates

State Restricted Do Not Call Dates

January 1, 2023 – New Year’s Day

  • Alabama, Louisiana, Mississippi, Pennsylvania, Rhode Island, Utah

January 2, 2023 – New Year’s Day (Observed)

  • Alabama, Louisiana, Mississippi, Pennsylvania, Rhode Island, Utah

January 16, 2023 – Dr. Martin Luther King, Jr. Day

  • Alabama*, Louisiana, Mississippi*, Pennsylvania, Rhode Island, Utah

*also Robert E. Lee Day

Canadian Restricted Do Not Call Dates

January 1, 2023 – New Year’s Day

  • National

January 2, 2023 – New Year’s Day (Observed)

  • National