DNCScrub® | Do Not Call List Scrubber | Lead Scrubbing Software

DNCScrub Screenshot

DNCScrub® is DNC lead scrubbing software that leverages a comprehensive database of consumer contact information, enabling companies to efficiently adhere to the latest Telephone Consumer Protection Act (TCPA) and Do Not Call List (DNC) regulations.

 

Get the Most Out of Your Data

Maximize the number of telephone numbers retained in data by applying relevant exemptions while maintaining compliance with complex federal and state laws specific to the type of business and location of the campaign. Our DNC list scrubber is a cost-effective and user-friendly way to achieve full Federal and State list suppression while allowing for TCPA wireless and litigant list scrubbing at the same time.

 

Powerful, yet simple to use

Scrub up to 200,000 records per minute or get sub-second responses with our real-time API. Plus, manage all your projects in one place with our easy to use dashboard.

 

Multi-user and multi-location support

Dealing with one or even hundreds of users is simple with our DNC scrubbing tool. Track users in multiple call centers or departments and assign Administrator, Supervisor or Agent user permissions as appropriate.

 

At-a-Glance Insights

All user actions are logged with their source IP address and can be viewed in audit reports. Get detailed breakdowns on scrubbed files, daily scrub summaries, and access to cell phone scrubbing history to monitor and track for safe harbor.

 

Automated to Save Time and Money

Our DNC scrub software allows files to be uploaded in almost any common data format, via our web interface, through SFTP or our easy-to-integrate web service API. The system finds telephone numbers within a file and scrubs them based on parameters set for that campaign.

Manage all of your DNC scrubbing projects on a single, easy to use dashbaord

Easily identify wireless, VoIP and disconnected phone numbers

Wireless ID℠

Identifies both wireless carrier blocked numbers and ported wireless numbers.

VOIP ID℠

Identifies and removes VoIP numbers, which we recommend treating the same as wireless numbers under TCPA laws.

Disconnect Scrub℠

Get disconnect flags for each phone number to help reduce costs and improve conversion.

Perform retroactive scrubs, location-based scrubs or just scrub a few numbers at a time.

RetroScrub®

Retroactively performs Do Not Call List scrubbing after DNC updates.

GeoScrub℠

Mitigate the risk of a state-specific violation during restricted call dates by running your scrub list against state and federal requirements.

QuickScrub®

Allows users to perform DNC scrubbing online on small batches of phone numbers, or even just a single number.

Manage your internal DNC list and DNC policy all in one place.

Easily Create Your Own Do Not Call Policy in Minutes

Federal Law requires that every entity engaged in any form of telesales (even outsourced campaigns) must maintain a Do Not Call policy. Further, this policy must be provided to consumers upon demand.

Our DNC Policy Editor assists in maintaining customized DNC policies for each project:

  • Our customizable DNC policy template makes it easy to modify to fit your particular situation.
  • Maintain full control over the wording of the policy.
  • Policies are promptly mailed with actual client’s information at the top, rather than a boilerplate agency policy.

Internal Do Not Call List Management

We make it simple to manage your company-specific Do Not Call lists. Our easy to use interface allows you to remove or replace telephone numbers individually or in batches over secure file transfer.

Actively monitor your Established Business Relationships.

Get the Most Out of Your Data with EBRMaster℠

Legally call customers on the Do Not Call list by properly leveraging applicable EBR exemptions and automate scrubbing of calling lists to save time and fully mitigate the risk of a violation.

  • Allows you to upload your EBR phone numbers along with the date and type of relationship established
  • Determines the correct expiration date for the state in which customer is located
  • Separates any valid EBR numbers in data
  • EBRMaster℠ is aware of special rules in several states for EBR exemptions for companies in particular verticals
  • Certain account types may set up a separate EBRMaster℠ database for each client
  • No size limit for EBR database
  • Any entry of an EBR phone number into the internal DNC list negates the EBR exemption

Automate Critical Updates for Existing Business Relationships with EBRNotify®

EBRNotify® sends an email notification on a regular basis informing you of existing business relationships that are coming close to their expiration date.

  • Follows all applicable State and Federal laws
  • The customizable notification process allows you to configure on a per-project basis how many days in advance to send expiration warnings and how to group these notifications separately for inquire and purchase-type EBRs.

Frequently Asked Questions

What to look for in cell phone number scrubbing software?

You want DNC scrubbing software that will help you easily comply with Federal and State DNC regulations, manage your Internal DNC list, and take advantage of Established Business Relationship (EBR) exemptions.

How do I scrub against the Do Not Call list?

The best way to scrub against the DNC list is with an automated solution that helps you manage your lists and easily comply with legal guidelines.

Do aged leads have to be scrubbed for DNC compliance?

Yes they do. New numbers are being added to the DNC list every day. Additionally, numbers can become disconnected, reassigned, or ported from landline to wireless. It is also a legal requirement that all marketers check their lists against the National Do Not Call Registry at least every 31 days to maintain Do Not Call compliance.

What is Do Not Call List Scrubbing?

Scrubbing refers to the process of cleaning, removing, or flagging phone numbers from your call lists. Do Not Call list scrubbing allows you to remove or flag batches of or individual numbers registered on the National Do Not Call List Registry and state Do Not Call lists from your call lists.

How often do I need to scrub against the Do Not Call List?

You are legally required to suppress phone numbers from your calling lists against the Do Not Call list every 31 days. However, it is best practice to scrub before every calling campaign.

Do I need to scrub against the Do Not Call List for cell phone numbers?

Yes. The Telephone Consumer Protection Act (TCPA) prohibits telemarketing calls to mobile phone numbers without prior express written consent. It is not enough to have implied consent. Therefore cell phone numbers on the Do Not Call list are doubly prohibited.

How does your scrubber help my business stay compliant with Do Not Call laws?

DNCScrub® helps you maintain Do Not Call compliance by scrubbing against both State and Federal Do Not Call lists. It also includes features for Internal DNC List Management, a DNC Policy Editor, identification of wireless and ported numbers, helps you leverage relevant exemptions and manage your Established Business Relationships.

Do I need to have a Subscription Account Number (SAN)?

Yes. A subscription to the National Do Not Call list is required to use DNCScrub®. Your subscription includes up to 5 area codes for free, with additional area codes priced individually. A subscription can be obtained directly from the Federal Trade Commission (FTC) at: https://telemarketing.donotcall.gov

How much is DNC Scrubbing pricing?

Our DNCScrub® product has a variable cost based on the number of records you plan to scrub (service tiers). We offer both monthly recurring and one-time pricing options to fit your compliance needs.

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