Yesterday, Contact Center Compliance conducted our first Telephone Consumer Protection Act (TCPA) webinar of the year, hosted by CCC’s Director of Compliance Services, Arvell Craig. As usual, our guest was Eric Troutman, the Czar of TCPAWorld. For our regular webinar attendees, his presentation served as an informative update to the wide range of important TCPA-related… Continue reading Webinar Recap: What You Need to Know About America’s Most Dangerous Statute Moving into 2022
Tag: Automatic Telephone Dialing System
Serial Plaintiff Scores Multiple TCPA Penalties Per Call
Andrew Perrong is an infamous Telephone Consumer Protection Act (TCPA) plaintiff and his latest court victory illustrates one of the less understood dangers of the TCPA: the fact that each call may violate multiple TCPA provisions and thus be assessed multiple penalties on each call. In Perrong’s case, he alleged that 26 prerecorded calls that… Continue reading Serial Plaintiff Scores Multiple TCPA Penalties Per Call
District Court Rejects Argument That Text Messages Are Prerecorded Voice
A district court in California rejected a plaintiff’s argument in a Telephone Consumer Protection Act (TCPA) lawsuit that tried to establish a new avenue for text message claims. The court granted the defendant’s motion to dismiss, noting that the plaintiff’s claims that text messages constitute “prerecorded voice” messages flatly contradicts both the common sense and dictionary definitions of “voice.”
Top Ten Telemarketing Compliance Stories of 2021
2021 was an eventful year in the world of telemarketing regulations. Here are the most important events and stories from the past year.
30 Years of the TCPA
Today is the 30 year anniversary of President George H.W. Bush signing the Telephone Consumer Protection Act (TCPA) into law. It is fitting that this anniversary is somewhat overlooked as, for the first two decades of its existence, the TCPA served its intended, modest purpose as a statute allowing individual consumers to bring lawsuits in… Continue reading 30 Years of the TCPA
Wrong Numbers Are a TCPA Risk
Wrong numbers sometimes take a backseat to reassigned numbers when discussing Telephone Consumer Protection Act (TCPA) risks. But they represent a similar sort of risk without counterbalancing features like the Reassigned Numbers Database (RND) and its associated safe harbor. Understanding why wrong numbers serve as a source of TCPA risk and implementing measures to mitigate that risk are essential parts of TCPA compliance.
Autumn Telemarketing Regulations: A Cornucopia of Enforcement and Litigation
Thanksgiving is coming up soon and marketers may well find themselves thankful that they are not in regulatory hot water like the callers in the following cases. PAC Sued for TCPA Violations The Law Enforcement for a Safer America Political Action Committee has been sued for alleged violations of the Telephone Consumer Protection Act (TCPA).… Continue reading Autumn Telemarketing Regulations: A Cornucopia of Enforcement and Litigation
HelloFresh Settles TCPA Class Action for $14 Million
A recent major TCPA class action settlement centers on DNC list violations.
Six Months After Facebook, the ATDS Landscape Begins to Take Shape
SCOTUS’s decision in Facebook v. Duguid was six months ago. Let’s look at how things stand.
Florida’s Mini-TCPA Litigation Focuses on Text Messaging
Since Governor Ron DeSantis signed it into law on June 30, Florida’s new telemarketing law—officially known as CS/SB1120 but colloquially known as Florida’s Mini-TCPA—has been a source of concern for marketers in Florida and marketers who contact Florida residents. The first batch of mini-TCPA litigation has justified those concerns, particularly regarding text message marketing. Looking… Continue reading Florida’s Mini-TCPA Litigation Focuses on Text Messaging