We recently hosted a webinar entitled Breaking Down the FTC’s New Telemarketing Enforcement Sweep. Hosted by Contact Center Compliance’s Chief Product Office, Isaac Shloss and featuring Eric J. Troutman, Partner at Troutman Amin, and Angelika Munger, Paralegal at Troutman Amin, this webinar examined the ways that the Federal Trade Commission (FTC) has been increasingly asserting… Continue reading Webinar Recap: Breaking Down the FTC’s New Telemarketing Enforcement Sweep
Tag: Dialing Technology
Sixth Circuit Rules a Single RVM Constitutes Sufficient TCPA Harm
Earlier this month, the Sixth Circuit Court of Appeals ruled that the receipt of a single ringless voicemail (RVM) was sufficient to satisfy the Article III requirements for standing in a Telephone Consumer Protection Act (TCPA) class action. This is consistent with how courts have handled RVM calls but continues the patchwork application of Article… Continue reading Sixth Circuit Rules a Single RVM Constitutes Sufficient TCPA Harm
Maryland Governor Signs Stop the Spam Calls Act of 2023 Into Law
Earlier this month, Maryland Governor Wes Moore signed the Stop the Spam Calls Act of 2023 into law, bringing new telemarketing regulations to the state. The law is mostly intended to prevent deceptive spoofing and unconsented marketing calls. The law’s main provision is a prohibition against using a prerecord voice or automated system to make… Continue reading Maryland Governor Signs Stop the Spam Calls Act of 2023 Into Law
FCC Adopts Rule That Ringless Voicemails Are Robocalls
On November 21, the Federal Communications Commission (FCC) issued a declaratory ruling and order officially confirming that ringless voicemail (RVM) calls are subject to the Telephone Consumer Protection Act’s (TCPA) restrictions on robocalls. This comes in response to a petition from All About the Message, LLC requesting a declaration that RVM is not subject to… Continue reading FCC Adopts Rule That Ringless Voicemails Are Robocalls
FCC Proposes Declaratory Ruling Stating That Ringless Voicemails Are Robocalls
Federal Communications Commission (FCC) Chairwoman Jessica Rosenworcel announced a new proposed Declaratory Ruling and Order that would affirm that ringless voicemail (RVM) technology is subject to the same Telephone Consumer Protection Act (TCPA) consent requirements as prerecorded calls. If enacted, it would find that “ringless voicemails are, in fact, ‘calls’ that require consumers’ prior express consent.” The… Continue reading FCC Proposes Declaratory Ruling Stating That Ringless Voicemails Are Robocalls
Autumn Telemarketing Regulations: A Cornucopia of Enforcement and Litigation
Thanksgiving is coming up soon and marketers may well find themselves thankful that they are not in regulatory hot water like the callers in the following cases. PAC Sued for TCPA Violations The Law Enforcement for a Safer America Political Action Committee has been sued for alleged violations of the Telephone Consumer Protection Act (TCPA).… Continue reading Autumn Telemarketing Regulations: A Cornucopia of Enforcement and Litigation
Contact Center Compliance Consent Masterclass: Volume 1 Rewind
On March 10, Contact Center Compliance hosted the Consent Masterclass Series Part 1with Eric J. Troutman and Daniel Delnero from Squire Patton Boggs, Puja Amin from LoanDepot, and Jeremy Gladstone from Capital One. The panelists discussed the differences between consent for marketing calls (“prior express written consent”) and informational calls (“prior express consent”). This included… Continue reading Contact Center Compliance Consent Masterclass: Volume 1 Rewind
What Is a Robocall?
The practical consequences of telemarketing regulation and the outcomes of telemarketing litigation often turn on how key terminology in regulatory legislation and rules is interpreted. As seen with the ongoing debate over how to interpret the Telephone Consumer Protection Act’s (TCPA) definition of “automatic telephone dialing system (ATDS),” this can be an issue even with terms that are explicitly defined in federal statutes. For a term such as “robocall” that lacks a clear definition, this can be significantly more complicated.
FCC Declaratory Ruling Reaffirms Consent Standards for Soundboard Technology
The Federal Communications Commission (FCC) released a Declaratory Ruling and Order last week addressing a petition regarding soundboard technology. The Ruling comes in response to petitions from NorthStar Alarm Services, LLC and Yodel Technologies LLC. The FCC essentially reaffirms the status quo, which is that soundboard technology—also known as “avatar tehcnology”—must conform to the same… Continue reading FCC Declaratory Ruling Reaffirms Consent Standards for Soundboard Technology
Supreme Court Oral Arguments on TCPA Case Focus on Grammar and Technology
The Supreme Court heard oral arguments in Facebook v. Duguid on the morning of Tuesday, December 8. This was the second major Telephone Consumer Protection Act (TCPA) case to be heard in front of the Supreme Court this year. As expected, the arguments centered on the TCPA’s definition of automatic telephone dialing system (ATDS). The… Continue reading Supreme Court Oral Arguments on TCPA Case Focus on Grammar and Technology