Yesterday, Contact Center Compliance conducted our first Telephone Consumer Protection Act (TCPA) webinar of the year, hosted by CCC’s Director of Compliance Services, Arvell Craig. As usual, our guest was Eric Troutman, the Czar of TCPAWorld. For our regular webinar attendees, his presentation served as an informative update to the wide range of important TCPA-related… Continue reading Webinar Recap: What You Need to Know About America’s Most Dangerous Statute Moving into 2022
Tag: FCC
The TCPA and Personal Liability
Litigation under the Telephone Consumer Protection Act (TCPA) generally targets companies, whether that means telemarketing companies or the sellers that hire them. But there is a legal precedent for TCPA complaints—and the potentially expensive penalties that go with them—to be filed against employees and corporate officers under a theory of individual liability.
Autumn Telemarketing Regulations: A Cornucopia of Enforcement and Litigation
Thanksgiving is coming up soon and marketers may well find themselves thankful that they are not in regulatory hot water like the callers in the following cases. PAC Sued for TCPA Violations The Law Enforcement for a Safer America Political Action Committee has been sued for alleged violations of the Telephone Consumer Protection Act (TCPA).… Continue reading Autumn Telemarketing Regulations: A Cornucopia of Enforcement and Litigation
Call Deliverability Is a Priority for Marketers in the STIR/SHAKEN Era
The Telephone Consumer Protection Act (TCPA) was signed into law in 1991—eons ago with regards to telecommunications technology. At the time that the law was drafted and passed, one of the primary regulatory concerns was the then-prevalent practice of sending junk faxes. Now, in the smartphone era, regulators are far more concerned with robocalls.
Summer Compliance News Roundup
2021 has already been an eventful year for compliance. A number of stories have understandably held the attention of the marketing and compliance industries, including Florida’s new telemarketing law and the ongoing consequences of the Supreme Court’s decision in Facebook v. Duguid. However, a number of other notable stories deserve some attention. This article will… Continue reading Summer Compliance News Roundup
Telemarketing and the Cannabis Industry
The legality of the cannabis industry varies wildly from state to state, and even between localities within individual states. Many cannabis companies spend considerable time and resources navigating this confusing legal and regulatory landscape. However, they often fail to understand another risky, similarly complex legal infrastructure: the world of telemarketing regulations.
FCC Chair Rosenworcel Announces Additional Robocall Actions
Following up on last month’s actions, the Federal Communications Commission (FCC) has announced a set of three robocall actions under the tenure of Acting Chair Jessica Rosenworcel. These actions are largely focused on telecom carriers. The the FCC’s Consumer and Governmental Affairs Bureau issued a Public Notice to phone companies and call-blocking technology developers asking… Continue reading FCC Chair Rosenworcel Announces Additional Robocall Actions
TCPA for Text Messaging
In the world of marketing, different dialing methods carry different amounts of risk relating to potential Telephone Consumer Protection Act (TCPA) violations. Text messaging platforms are among the most widely used dialing methods and, thanks to constantly evolving court, the nature and extent of its risk is frequently changing.
Wireless Carrier ‘Trust Score’ Could Be New Barrier to Political Text Message Campaigns
The regulatory issues faced by political text message campaigns is a frequent topic that we cover on this blog. Usually the newsworthy issues relate to litigation or Federal Communications Commission (FCC) rulemaking and enforcement. But there is another angle to consider: telecom carriers changing their policies in ways that may dramatically reduce the deliverability of… Continue reading Wireless Carrier ‘Trust Score’ Could Be New Barrier to Political Text Message Campaigns
Contact Center Compliance Consent Masterclass: Volume 1 Rewind
On March 10, Contact Center Compliance hosted the Consent Masterclass Series Part 1with Eric J. Troutman and Daniel Delnero from Squire Patton Boggs, Puja Amin from LoanDepot, and Jeremy Gladstone from Capital One. The panelists discussed the differences between consent for marketing calls (“prior express written consent”) and informational calls (“prior express consent”). This included… Continue reading Contact Center Compliance Consent Masterclass: Volume 1 Rewind