Recently we hosted a entitled What You Need to Know About Upcoming FCC Rulemaking, Exemptions, Robocall Mitigation, and More. Hosted by Contact Center Compliance’s Chief Product Officer, Isaac Shloss, and with our esteemed guest Michele Shuster, Partner at MacMurray & Shuster LLP, this webinar covered a variety of important topics with nuance and depth. As Isaac… Continue reading Webinar Recap: What You Need to Know About Upcoming FCC Rulemaking, Exemptions, Robocall Mitigation, and More
Tag: FCC Rulemaking
Sixth Circuit Rules a Single RVM Constitutes Sufficient TCPA Harm
Earlier this month, the Sixth Circuit Court of Appeals ruled that the receipt of a single ringless voicemail (RVM) was sufficient to satisfy the Article III requirements for standing in a Telephone Consumer Protection Act (TCPA) class action. This is consistent with how courts have handled RVM calls but continues the patchwork application of Article… Continue reading Sixth Circuit Rules a Single RVM Constitutes Sufficient TCPA Harm
May 2023 TCPA Grab Bag
May 2023 was a busy news month for telemarketing compliance and deliverability. Florida passed significant amendments to the Florida Telephone Solicitation Act (FTSA), Maryland and New Jersey passed new telemarketing laws, and the Federal Communications Commission (FCC) shut down a global gateway provider. In fact, so much happened that we were unable to find the… Continue reading May 2023 TCPA Grab Bag
Webinar Recap: The FCC’s NPRM – What’s Next?
We recently broadcast a webinar titled The FCC’s NPRM – What’s Next? Our host, Contact Center Compliance’s Chief Product Officer Isaac Shloss, and our guest, MacMurray & Shuster Partner Michele Shuster, discussed the Federal Communications Commission’s (FCC) ongoing process of implementing its Notice of Proposed Rulemaking (NPRM) on lead generation and text messaging. This follows our… Continue reading Webinar Recap: The FCC’s NPRM – What’s Next?
Webinar Recap: Exploring FCC’s Proposed Regulations on Text Messages and Lead Generation
We recently hosted a webinar entitled Exploring FCCs Proposed Regulations on Text Messages and Lead Generation, moderated by Contact Center Compliance’s Chief Product Officer, Isaac Shloss. Our guest—Eric J. Troutman, Czar of TCPAWorld—thoroughly explained the Federal Communications Commission’s (FCC) new proposed rules on text message blocking and lead generation. If implemented, these rules could fundamentally reshape… Continue reading Webinar Recap: Exploring FCC’s Proposed Regulations on Text Messages and Lead Generation
FCC Chair Proposes Significant New Text-Blocking, Lead Generation Rules
On Wednesday, February 22, Federal Communications Commission (FCC) Chairwoman Jessica Rosenworcel proposed new rules about text messages and lead generation that could have significant consequences for the telemarketing industry. According to a press release, these rules “would require mobile service providers to block certain robotext messages that are highly likely to be illegal.” The proposed… Continue reading FCC Chair Proposes Significant New Text-Blocking, Lead Generation Rules
FCC Reconsiders Consent Standards Related to TRACED Act Exemption Review
On December 27, nearly 3 years to the day since the passage of the TRACED Act, the Federal Communications Commission (FCC) continued to tweak the law’s implementation with an Order on Reconsideration and Declaratory Ruling that addressed industry criticism of previous TRACED Act mandated rulings. Namely, it restored the previous standard of consent for calls… Continue reading FCC Reconsiders Consent Standards Related to TRACED Act Exemption Review
FCC Adopts Rule That Ringless Voicemails Are Robocalls
On November 21, the Federal Communications Commission (FCC) issued a declaratory ruling and order officially confirming that ringless voicemail (RVM) calls are subject to the Telephone Consumer Protection Act’s (TCPA) restrictions on robocalls. This comes in response to a petition from All About the Message, LLC requesting a declaration that RVM is not subject to… Continue reading FCC Adopts Rule That Ringless Voicemails Are Robocalls
FCC Tells Service Providers to Shut Off Traffic for Student Loan Scam Robocallers
On Thursday November 10, the Enforcement Bureau of the Federal Communications Commission (FCC) issued a public notice notifying U.S.-based voice service providers that they may block robocalls from a particular voice service provider whom the FCC had identified as being responsible for scam calls relating to student loans. The notice identifies Urth Access, LLC as… Continue reading FCC Tells Service Providers to Shut Off Traffic for Student Loan Scam Robocallers
Healthcare Calls Face Deliverability Challenges
Calling and messaging is an essential facet of modern healthcare. But even the most compliant healthcare callers are facing a new challenge that seriously impedes their ability to communicate with patients: the risk of calls being marked as spam or not being received due to the new regime of call blocking and labeling policies, apps, and regulations.