Call deliverability is becoming the most important frontier in regulatory battles for callers. Thanks to a confluence of factors, regulatory regimes have focused increasing attention on shutting off illegal robocall traffic before it can reach consumers, even if that comes at the expense of legitimate callers. Here are some recent news stories relating to this ongoing challenge.
Tag: State Level Legislation
State and Federal Enforcement Actions Present Unique Challenges for Marketers
On August 2, the attorneys general from all 50 states announced the creation of an Anti-Robocall Litigation Task Force. The purpose of this task force is “to investigate and take legal action against the telecommunications companies responsible for bringing a majority of foreign robocalls into the United States.” This represents an escalation in the ongoing trend of state and federal regulators—often working together—directly enforcing telemarketing regulations rather than merely leaving things to private plaintiffs in lawsuits and class actions. These regulatory enforcement efforts present particular challenges for law-abiding callers.
Robinhood Sued Under Washington State Law for Referral Texts
Earlier this month, a district court in Washington ruled against Robinhood, the stock trading app and brokerage, in its attempts to get a text-message-based class action dismissed. What makes it especially notable is the class action is being brought under Washington’s Consumer Electronic Mail Act (CEMA) rather than the federal Telephone Consumer Protection Act (TCPA).… Continue reading Robinhood Sued Under Washington State Law for Referral Texts
Michigan Telephone Solicitation Act Webinar Recap
Earlier today, we hosted a webinar titled Everything You Need to Know About the Michigan Telephone Solicitation Act. Contact Center Compliance’s Arvell Craig hosted Eric J. Troutman of TCPAWorld and the Troutman Firm to discuss the potentially important, new, proposed telemarketing legislation currently being considered by the Michigan legislature. Among the aspects of the Michigan… Continue reading Michigan Telephone Solicitation Act Webinar Recap
June Grab Bag: Compliance News
The TCPA, FCC, and state law news that matters from June.
Ninth Circuit Rules That Screen Recording Technology May Constitute Wiretapping
A recent ruling by the Ninth Circuit Court of Appeals in a California Invasion of Privacy Act (CIPA) class action classified a screen recording technology as potentially being an illegal form of wiretapping, with deleterious possible effects for widely used Telephone Consumer Protection Act (TCPA) compliance efforts.
Webinar Recap: Berman, Javier, Wrong Numbers, and Arbitration
Contact Center Compliance’s most recent webinar—Berman, Wrong Numbers, & Arbitration—covered a wide variety of important topics in the world of Telephone Consumer Protection Act (TCPA) compliance. Our guest, the esteemed Eric J. Troutman from TCPAWorld and the Troutman Firm, discussed these topics with Contact Center Compliance’s Director of Compliance Services, Arvell Craig. Arvell and Eric… Continue reading Webinar Recap: Berman, Javier, Wrong Numbers, and Arbitration
Oklahoma Follows Florida’s Lead With a Mini-TCPA of Its Own
On Friday, Oklahoma Governor Kevin Stitt signed the Telephone Solicitation Act of 2022 into law. Much like Florida’s telemarketing law from last year, it turns the existing state telemarketing regulations into something like a mini-Telephone Consumer Protection Act (TCPA). The notable provisions and language closely track the Florida law, including: Prohibiting “a telephonic sales call… Continue reading Oklahoma Follows Florida’s Lead With a Mini-TCPA of Its Own
April Compliance News Roundup
The world of marketing compliance is complex and fast-paced. Sometimes important news and developments can be missed. This post collects some of the most important news of the past month that we have not yet covered. Washington Passes New State Telemarketing Amendments On March 31, Washington Governor Jay Inslee signed new amendments into law that… Continue reading April Compliance News Roundup
March Telemarketing Compliance Roundup
A lot happens in the world of Telephone Consumer Protection Act (TCPA) regulations and it can be easy to miss some important stories. This is a roundup of such stories, making sure that they don’t fall between the cracks of our larger TCPA news coverage. Court Rules that Eye Doctor Can’t Claim 2012 TCPA Healthcare… Continue reading March Telemarketing Compliance Roundup