We recently hosted a webinar entitled Breaking Down the FTC’s New Telemarketing Enforcement Sweep. Hosted by Contact Center Compliance’s Chief Product Office, Isaac Shloss and featuring Eric J. Troutman, Partner at Troutman Amin, and Angelika Munger, Paralegal at Troutman Amin, this webinar examined the ways that the Federal Trade Commission (FTC) has been increasingly asserting… Continue reading Webinar Recap: Breaking Down the FTC’s New Telemarketing Enforcement Sweep
Tag: TSR
FTC Moves Forward With Potential Changes to TSR’s B2B Exemption, Other Provisions
At their April 28 open meeting, the Federal Trade Commission (FTC) proposed new rulemaking related to the Telemarketing Sales Rule (TSR) that would extend some of the Rule’s regulations to business-to-business (B2B) calls, impose new recordkeeping rules for callers, impose new regulations for inbound calls, and create requirements for negative option sales calls. The Commission… Continue reading FTC Moves Forward With Potential Changes to TSR’s B2B Exemption, Other Provisions
New York Attorney General Fines Energy Company for DNC List Violations & Deceptive Practices
New York Attorney General Letitia James announced that she has levied $2.15 million in fines against an energy services company for dishonest practices and violations of both the federal and state do not call (DNC) list laws. The AG’s office conducted an investigation into Family Energy for its deceptive practices and secured millions in restitution.… Continue reading New York Attorney General Fines Energy Company for DNC List Violations & Deceptive Practices
FTC Files Charges Against Auto Warranty Robocallers
The Federal Trade Commission (FTC) announced that they have filed a complaint in federal court against a Florida-based group of defendants who are accused of being a part of one of the more widespread and notorious robocall campaigns of recent years.
FTC Fines VoIP Service Provider $2 Million for TSR Violations
The Federal Trade Commission (FTC) and the State of Ohio have announced that they are fining Globex Telecom, Inc.—a Voice over Internet Protocol (VoIP) service provider—approximately $2 million for violating multiple consumer protection regulations, including the Telemarketing Sales Rule (TSR) and Ohio’s Telephone Solicitation Sales Act. Globex, their former president and CEO Mohammed Souheil, and… Continue reading FTC Fines VoIP Service Provider $2 Million for TSR Violations
Top 5 Risks for Inbound Calling Centers
Telemarketers must often navigate a minefield of risks. The Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), various Do Not Call (DNC) laws, and other regulatory statutes present a vast array of potential, costly violations. Ah, but you may be saying, “I only take inbound calls and all of these regulations apply to outbound… Continue reading Top 5 Risks for Inbound Calling Centers
How to Effectively Make Use of Telemarketing Safe Harbor Provisions
In the context of telemarketing, Safe Harbor is often a subject of confusion. This is unfortunate as understanding Safe Harbor and the multilayered rules and statutes that govern it is essential to successful compliance with the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), and both state and federal Do Not Call (DNC) Lists.
Violator of TSR and DNC Fined $45 Million by FTC
Three Utah-based firms and their owner have agreed to a proposed court order settling the Federal Trade Commission’s (FTC) charges against them. The proposed court order imposes a $45.5 million civil penalty judgment, of which all but $487,735 is conditionally suspended, provided certain conditions are met.
Telemarketing Charity Fundraiser Fined $250,000
The Federal Trade Commission (FTC) asked the Department of Justice (DOJ) to file a complaint against the Ohio based charity and political fundraiser, InfoCision. The company is alleged to have violated the Telemarketing Sales Rule (TSR) by making false or misleading statements that induce consumers to make donations.
FTC Announces Annual Maximum Fine Increase for TSR Violations
The FTC announced today that the maximum civil fine for violations of the Telemarketing Sales Rule (TSR) has increased from $40,654 to $41,484.